For full details of returns, exchanges and refunds please refer to the Online Shopping Terms and Conditions.
30 Day FREE Returns
You have 30 days to return your purchase from the date of delivery or collection. All items should be unused and returned in the original packaging with the price tag attached. We’ll refund the item/s in the same way you paid, less applicable delivery charges.
How To Return
Return to store: You can return your items for Free to any SA store from which the goods originated – for example, return our goods to Our store. Refunds will be processed at the store.
Return via courier: Please contact us on 086 002 3937 or orders@saonlineshop.co.zaand we will arrange a free collection within 3 to 5 working days. Ensure the return is packaged in a box to protect the items during transit. Once the items have been received and assessed at our DC your refund will be generated.
Return via Pargo: If you collected your order from a Pargo pick-up point, you can return those items to the same point and the return will follow our courier process. Please make sure your items are packaged in a box to protect them during transit and please make sure the parcel is scanned in at the pick-up point.
Refunds Policy
If you purchased the goods yourself and meet all the refund requirements, you will receive a full refund, minus delivery charges (if applicable). If you received the goods as a gift, or if you do not have the invoice, we may use our discretion to allow you to exchange the goods for goods of the same value at the same brand store (you will not receive the balance if you exchange the goods for other goods of a lower value), or for a gift card at current price, minus any current promotional discount.
Faulty Goods
Returns or exchanges on faulty or defective goods will be accepted up to 6 months after purchase (12 months for furniture), provided that the goods have been used for their intended purpose and they have been cared for according to any instructions that accompanied the goods.
